Ask the harder questions
You've done this before. Most people who call us have had a cleaner already, and it didn't hold. These are the questions that experience teaches you to ask, answered the way we'd answer on the phone.
What happens when the crew changes?
It will, sometimes, and your clean won't depend on it. Your preferences stay on file and every crew works to the same written standard, so the people can change while the result stays the same. If anything is ever off, the double-back guarantee makes it right.
Do I have to explain my house again every visit?
No. Everything you tell us goes on file the first time, from the door code to the dog's name to the shelf you'd rather we left alone. Whoever comes reads it before they walk in, so the third visit goes the way the first one did.
What if the quality slips and I don't say anything?
Most misses never reach you, because the crew lead walks every room against the written checklist before they leave your home. If one does get past them, tell us within 24 hours and the re-clean is free. If you notice later, tell us anyway: it goes on your file, and the next crew handles it first. Either way, the standard is ours to hold, and you don't have to watch for it.
Who is actually walking into my house?
Background-checked cleaners who work for RESAIL, on our payroll and trained to the same standard. They arrive in a RESAIL car, so you know who is in your driveway before anyone knocks. Crews run two to four people, based on the size of your home.
Will the price change on me?
Not without you seeing it first. One flat price for the whole job, and you approve it before we start. See the pricing page.
What if I want out?
Then you're out. There is no contract. We earn your next visit with this one, and you can pause, change, or cancel anytime.
Do I need to be home during the cleaning?
Not at all. Most clients share a door code or leave a key, and we text you a reminder before we arrive.
What's included in a deep cleaning?
Everything in a recurring visit, plus more. Ceiling fans get wiped down rather than dusted. We reach above ladder height, and we do the detail work most companies skip. The full checklist is published on the what's included page. Read the full checklist.
Is it normal to feel weird about hiring a cleaner?
It is more normal than you think. About one in six homes in the country now uses a cleaning service. A lot of people feel guilty at first, then wonder why they waited so long. The guilt usually lasts until the first visit. Then it is Saturday, the house is done, and you are on the floor with the kids instead of behind them with a mop.
Still deciding? Start with the price
Answer a few questions about your home and your quote comes back by phone, flat and final.