Ask the harder questions

Not always the full one. We ask what your current service covers and how the house is doing, then size the first visit to what it needs. See deep cleaning.

You can start online and see a price range for recurring visits. Deep cleans and homes needing a closer look are priced on the call. A short call confirms your exact price either way. See my price range.

We call to talk through the options for your home and leave you with one flat price in writing. Nothing is booked until you say yes. See my price range.

No. A house that looks lived in is the normal starting point, and nothing we think twice about. If there is something you would rather we did not move, tell us and it goes on the plan.

Only kitchen trash bags. The crew brings everything else, including the products, and different floors get different cleaners, all of them pH-neutral. If you would rather we used something of yours, leave it out and tell us once, and it goes on your plan.

Yes. The one-time deep clean is exactly one visit, with no minimum and nothing to sign after it. Most homes follow it with a standing schedule, and plenty book it on its own before guests or after a long season. See deep cleaning.

It is more normal than you think. A lot of people feel guilty at first, then wonder why they waited so long. The guilt usually lasts until the first visit. Then it is Saturday, the house is done, and you are on the floor with the kids instead of behind them with a mop.

Sometimes the people change. They still work from your home's written plan, with a crew lead responsible for checking the work.

No. We keep your house notes, from the dog's name to the shelf you'd rather we left alone. Access details are kept separately for the crew.

Most missed spots never reach you, because the crew lead walks the rooms on your plan before they leave your home. If one does get past them, tell us within 24 hours and the re-clean is free. If you notice later, tell us anyway: it goes on your file, and the next crew handles it first. Either way, keeping it right is our job, not something you have to watch for.

Background-checked cleaners who work for RESAIL, on our payroll and trained to the same standard. They arrive in a RESAIL car, so you know who is in your driveway before anyone knocks. Crews run two to four people, based on the size of your home.

If we break something, we tell you the same day and explain what happens next. If you notice damage later, call or text us.

Yes. Tell us once and it goes on your plan, and every crew reads the plan before they walk in.

If that is your house rule, say so once and it goes on the plan. We bring covers either way.

Not without you seeing it first. One flat price for the whole job, and you approve it before we start. See the pricing page.

Then you're out. There is no contract. We earn your next visit with this one, and you can pause, change, or cancel anytime.

By card. We take the details on the call when you book and keep the card on file for your visits.

Only if you want to. It is never expected, and it never changes what gets done.

No. The quote covers the whole job, however long it takes or how many people are on the crew. See the pricing page.

Not at all. Most clients share a door code or leave a key, and we text you a reminder before we arrive.

Monday through Friday, 8:00 to 6:30. No nights and no weekends, for our crews or for you.

Yes. A standing schedule is a set day, weekly, every two weeks, or every four weeks, and we hold it. If a week needs to move, text us and we slide it.

Ceiling fans wiped down, baseboards cleaned, and higher areas reached on the first visit. We settle the reach on the call. The full checklist is published on the what's included page. Read the full checklist.

Yes. We use the deep-clean checklist for an empty home. Tell us your moving date on the call so we can arrange the visit around it. See deep cleaning.

Yes. Maid service, housekeeper, and cleaning lady are familiar names for what we call recurring house cleaning. See recurring cleaning.

Yes. Tell us about your pets in the form so we can plan for the hair and dust that come with them.

Windows, dishes, laundry, carpet shampooing, the insides of the washer and dryer, and, on recurring visits, anything above three-step ladder height. The full list is published with the checklist. See what we never do.

Yes. Both are separate add-ons with prices set in advance, available with a deep clean or a recurring visit. See the add-ons.

Homes are what we do. If you have a small office and want to ask, ask on the call, and we tell you straight.

Lakeland, Plant City, Winter Haven, Bartow, Auburndale and Thonotosassa. The quote checks your ZIP first. We confirm your address on the call. See everywhere we go.

Lake Wales and Haines City are outside the route for now. Mulberry sits right on the edge of it, so put your ZIP into the quote and it answers in one tap. Check my ZIP.